Blog Insights
Practical notes on AI strategy, delivery, and enablement.
Feb 22, 2026
The Secret Shopper’s Guide to AI: Why Your Website is Making Your Customers Work Too Hard
We secret-shopped Canada’s biggest insurance providers and discovered most websites are designed for the company—not the customer. Here’s what’s changing.
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Feb 19, 2026
The $52,000 Leak: Why Your Restaurant Can’t Afford to Miss Another Call
It’s 7:15 PM on a Friday night. Your restaurant is packed. The phone rings—and nobody answers. Here’s what that’s costing you.
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